Returns & Refunds
At GTRONS, we are dedicated to providing our customers with a seamless and efficient refund experience. Once we receive your returned items, we kindly ask you to allow 1 to 5 business days for us to process your refund or exchange. To expedite this process, please reply to the confirmation email from our customer support representative with your return tracking number. Your satisfaction is our priority, and we are here to ensure your experience is smooth and hassle-free!
We have a 30-day return policy, and to be eligible, the unit purchased must be in good condition as received.
To process a refund- considering it is applicable- send an email to support@gtrons.com with your name, order number, photo evidence of the unit, and the reason for your return.
Upon receiving and inspecting your returned item, we will send you an email notification confirming the receipt of your return.
We do not offer refunds for shipping or processing times exceeding 30 days. All our products are processed and prepared for delivery. However, if unforeseen circumstances beyond our control prevent the completion of an order, we will promptly ship a replacement to the original shipping address provided.
We will make every effort to accommodate order changes if you notify us via email immediately with the required updates. However, please be aware that if the order has already been processed or shipped at your request, modifications will no longer be possible, and refunds will not be issued.
We only offer replacements or refunds for items that are received in a defective or damaged condition. If you experience delays or have not yet received your refund, please follow the steps below:
- Check with your card issuer or bank: Contact your credit card company or banking institution to confirm whether the refund has been processed on their end. They can provide you with information about when the refund was issued and its status.
- Verify processing time: Refunds can take some time to process. If the refund is not showing in your account, check with your credit card company to understand their typical processing times. It may take several business days for the refund to appear.
- Contact your bank: If the credit card company confirms the refund has been processed, but it is still not visible in your account, follow up with your bank. They can provide details on when the refund will be posted to your account.
After completing these steps, if you still have not received your refund, please reach out to us at support@gtrons.com for further investigation and assistance. We are committed to resolving the issue promptly.